Privacy Policy

1. Introduction

At Voice Engines AI Inc., we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our services
• Contact us for support
• Subscribe to our newsletter

This information may include:

• Name and contact information
• Company information
• Payment information
• Usage data and preferences

2.2 Voice Data

Our services process voice recordings and transcripts for the purpose of providing AI-powered voice analysis and training services. We handle this data with the utmost care and in accordance with applicable data protection laws, including GDPR and CCPA.

Voice data may include:

• Audio recordings of conversations and training sessions
• Transcribed text from voice interactions
• Voice characteristics and patterns for analysis
• Performance metrics and evaluation data

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our AI-powered voice training services
• Process your transactions and manage your account
• Analyze voice interactions to provide feedback and training insights
• Send you technical notices, updates, and support messages
• Communicate with you about products, services, and events
• Improve our services and develop new features
• Ensure compliance with legal and regulatory requirements

3.1 Aggregated and De-Identified Data

We may collect, analyze, and use aggregated or de-identified data derived from your information and usage patterns to improve and enhance our Services, develop new features, conduct diagnostic and corrective purposes, and for other business purposes. This aggregated or de-identified data cannot be used to identify you personally and may be disclosed in connection with our business operations.

3.2 Customer Feedback

If you provide us with feedback, suggestions, ideas, or other input regarding our Services, we may use, modify, and incorporate such feedback into our Services or other products without any obligation to you. By providing feedback, you assign to us all rights, title, and interest in such feedback.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Trusted service providers who assist in our operations (under strict confidentiality agreements)
• Legal authorities when required by law or to protect our rights
• In the event of a business transfer or merger (with notice to users)

Important: Voice recordings and transcripts are never shared with third parties without your explicit consent, except as required by law.

4.1 Marketing and Publicity

We may use your company name, logo, and the fact that you are using our Services in our marketing and promotional materials, including our website, print advertisements, social media, press releases, case studies, and other marketing communications. You may revoke this right at any time by contacting us at legal@voice-engines.com, and we will use commercially reasonable efforts to cease such use within 30 days, though we may continue to use materials already published or in circulation.

4.2 Third-Party Services

Our Services may integrate with or provide access to third-party services, software, applications, or content. We do not control these third-party services and are not responsible for their privacy practices. Your use of third-party services is subject to the privacy policies and terms of those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

5. Data Security and Backup

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• End-to-end encryption for voice data transmission and storage
• Secure cloud infrastructure with industry-standard security protocols
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy practices

5.1 Data Backup and Recovery

We implement and maintain commercially reasonable data backup and recovery procedures using industry-standard practices and technologies to protect your data. We use commercially reasonable efforts to recover your data in the event of data loss, corruption, or deletion. However, we cannot guarantee that all data will be recoverable in all circumstances, as no backup or recovery system is infallible.

6. Your Rights

You have the right to:

• Access your personal information and voice data
• Correct inaccurate information
• Request deletion of your information and voice recordings
• Object to processing of your information
• Data portability (receive your data in a structured format)
• Withdraw consent for voice data processing at any time
• Request restriction of processing under certain circumstances

To exercise these rights, please contact us at privacy@voice-engines.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information and voice data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information: Retained while your account is active and for 2 years after closure
• Voice recordings: Retained for the duration of your subscription and 1 year after termination
• Training data: Retained for 3 years to improve our AI models (anonymized after 1 year)
• Legal compliance data: Retained as required by applicable laws

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by relevant data protection authorities
• Other appropriate safeguards as required by applicable law

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our services

Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@voice-engines.com
Data Protection Officer: privacy@voice-engines.com

We are committed to addressing your privacy concerns and will respond to all inquiries within 30 days.